Leading retirement developer, Beechcroft, has achieved a Gold Award for its customer service from In-house Research Ltd for the second consecutive year.
The awards, based purely on customer feedback, are designed to recognise the achievements of companies who deliver a first-class customer experience. In-house Research conducted telephone surveys and the feedback, provided by Beechcroft’s customers, formed the basis of the award judging.
There are two levels of In-house Research awards, Outstanding, and the highest accolade – Gold. The Gold Award is accredited to any business that achieves a customer recommendation score of 90% or above.
“We are delighted to achieve a Gold Award for our customer service as, over the last 35 years, our customers have been at the heart of our business.”
, Sales & Marketing Director.
“We frequently win awards for our developments, both retirement schemes and Special Projects, as well as for our landscaped settings and this is the second year we have been able to add customer service awards to our list of accolades.”
“At Beechcroft, we select development sites in some of the most attractive villages and market towns in the southern counties, close to shops and local facilities but with easy access to open countryside.”
“We design and build homes that people really want to live in – with plenty of living space, regardless of the number of bedrooms and with private terraces, balconies, private gardens or a combination of these, where possible.”
“Our landscaped settings are an integral part of each development, providing beautiful backdrops for our houses and apartments and places for homeowners to stroll, relax or socialise with neighbours.”
“Developments are maintained by our on-site Estate Managers, who have proved so helpful over the past year, taking on additional cleaning, shopping and additional tasks to ensure the well-being of our home-owners.”
“This award recognises the achievements of our Estate Managers as well as our sales team, customer service team and our office staff and it will give everyone a boost to know that their hard work is recognised and appreciated by our customers.”
Beechcroft’s current and forthcoming developments are located in Berkshire, Hampshire, Hertfordshire, Kent, Surrey, Oxfordshire and the London Borough of Richmond. Beechcroft’s sales offices and show homes remain available by appointment only and in accordance with Government guidelines. For further details, please call the sales team on 01491-825522.
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