ELM Celebrating 50 years in business

Moving into a new Beechcroft home means having an Estate Manager on hand to organise the upkeep of the development, including the cleaning, maintenance and gardening.

Moving into a new Beechcroft home means having an Estate Manager on hand to organise the upkeep of the development, including the cleaning, maintenance and gardening. The Estate Managers are also on hand to offer help and advice when needed – and to keep an eye on properties giving home owners peace of mind when away on holiday.

The management of Beechcroft developments, including the estate manager service, is handled by ELM. In 2008, Beechcroft selected ELM as a partner attracted by the company’s excellent reputation and vast range of experience. The relationship between the two companies has proved successful and in 2021, Beechcroft helped ELM celebrate its Golden Jubilee: 50 years of providing high-quality management services.

Today, ELM Group is one of the country’s leading estate management companies, providing a tailored approach to all sectors of the residential property market and working with developers, leaseholders, right to manage and housing associations.

From the outset, ELM has aimed to make a difference, listening to customers and to staff, understanding what is important to them and continually finding ways to improve. The Group also strives to be inspirational, generating loyalty and developing future opportunities for growth.

Over the last 14 years, Beechcroft has appreciated the way in which ELM works with its team to manage developments in the way that the customers want.

The group’s story first began in 1971 when the Retirement Lease Housing Association (RLHA) was founded. By 1973, the company completed the UK’s very first leasehold retirement estate at Vicarage Close, Ringmer – which ELM still manages today. 1976 saw another first – the creation of the UK’s first shared ownership scheme.

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The Estate Management Team 

ELM employs managers from a wide range of backgrounds – health service, customer service, practical and business backgrounds. Based in an onsite office, they work mornings, Monday to Friday but have mobile phones so home owners are able to contact them in an emergency.

In a ‘typical’ week, the Estate Managers start their days by walking round the communal areas, ensuring that everything is in good order, checking on any repairs. They liaise with gardeners, window cleaners and other contractors, prepare and despatch newsletters and check on properties when owners are away.

ELM ensures that the Estate Managers receiving ongoing training and updates on health and safety and data protection. They send details of any works needed to the after-build team and print out lots of useful information for residents.

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