A guide to Winter Fuel Allowance for pensioners

Energy bills remain high, but for pensioners there may be a number of schemes you can tap into to help you cover the costs over the colder months. One of those is Winter Fuel Allowance, so read on to discover what it is, whether you might be eligible and more.

Written by

Sheila Frampton

The Latest On Winter Fuel Allowance

New plans announced by the Chancellor of the Exchequer in July 2024 mean the loss of winter fuel payments for almost 10 million of us.

From autumn 2024, those of us not on pension credit or other means-tested benefits will no longer get the annual payments worth between £100 and £300, though the measures will hopefully ensure that those most in need will still receive the payments.


What is Winter Fuel Allowance?

The Winter Fuel Allowance, also known as the Winter Fuel Payment, is a one-off tax-free payment paid to people of state pension age. 

Before the changes it was available to all pensioners and was introduced in 1997 with the aim of helping older people keep warm during the winter months.


Who is now eligible for the Winter Fuel Allowance?

People on pension credit, a means-tested benefit based on income and savings, will be eligible.  

To be eligible for pension credit, you need to be above state pension age and have an income of less than £218.15 a week as a single person or £332.95 as a couple.  Savings are also taken into account – so if you have a certain level of savings, even if you are on pension credit, you may be ineligible.


What makes me eligible for Winter Fuel Allowance?

You’ll be eligible if:

  • You and your partner have both reached State Pension age
  • One of you is getting Housing Benefit for people over State Pension age
  • Pension Credit tops up your weekly income to a maximum of £218.15 (single) or £332.95 (couple)


How do I apply for pension credit?

You can apply for Pension Credit online, over the phone or by post.

You can start your application up to 4 months before you reach state pension age or any time after you reach State Pension age but your application can only be backdated by 3 months.

A burning gas hob
A temperature gauge in a wall
A fireplace in a modern home

At what age do those who are eligible receive Winter Fuel Allowance?

If eligible, you can claim the allowance at the age of 66 at the time of the qualifying week in September – state pension age. In other terms, this will apply if you were born on or before 22 September 1958 (for 2024-25).


How much is the Winter Fuel Allowance?

The amount of winter fuel allowance eligible pensioners receive depends on their age and their living situation during the qualifying week.  The amount will generally be between £250 and £500.


What benefits affect your Winter Fuel Allowance?

Pension credit, income-related employment and support allowance income support may mean your payment will be different. For full details visit the gov.uk website.


I am eligible for Winter Fuel Allowance, how do I claim it? 

Usually, you don’t need to claim Winter Fuel Payment – if you are eligible you will receive it automatically. 

If you do not receive information about your eligibility, we recommend contacting the Winter Fuel Payment Centre, you may find their details below.



How do I contact the Winter Fuel Payment Centre?

You call 0800 731 0160 from the UK, or +44 (0) 191 218 7777 from outside the UK and the offices are open from 8 am to 5 pm. Have your NI number handy along with your bank and building society details, your BIC or IBAN numbers if you live in an EEA country or Switzerland and the date you married or entered into a civil partnership (if appropriate).


Send your claim to the following address if you’re in the UK.

Winter Fuel Payment Centre
Mail Handling Site A
Wolverhampton
WV98 1LR


Send your claim to the following address if you’re in an EEA country or Switzerland.

Winter Fuel Payment Centre
Mail Handling Site A
Wolverhampton
WV98 1ZU
UK

Who cannot claim Winter Fuel Allowance?

If any of the following apply, you cannot claim Winter Fuel Allowance:

  • As of changes announced in 2024, if you are not on pension credit or other means-tested benefits you will not be eligible.
  • If you live in Cyprus, France, Gibraltar, Greece, Malta, Portugal or Spain where the average winter temperatures are higher than the warmest regions of the UK.
  • If you have been in hospital receiving free treatment for more than a year.
  • If you need permission to enter the UK and your granted leave states that you cannot claim public funds.
  • If you were in prison for the whole week of 23-29 September 2024.
  • If you lived in a care home for the whole time from 1st July - 29th September 2024 and were in receipt of certain allowances.
A couple walking through a forest in the winter
A couple cooking together in their kitchen

Can a husband and wife both claim Winter Fuel Allowance?

If you live alone you receive the full amount of the payment but if you live with a partner or spouse of pension age the individual amount is split between you.

An elderly couple walking down a snowy street
hot chocolate, a blanket and a book
a lady in a warm living room with her dog

How do I save money on my heating in winter?

A photo of an older lady reading a newspaper in her drawing room


Moving from an older property to a newly built home will doubtless reduce your energy bills whilst keeping you warm. 

New properties are built with high standards of insulation, are less draughty and far more energy efficient.  Take a look at our blog on energy efficiency for more details.  If you haven’t yet moved home, there are also a number of ways you can save money on your energy.

I can’t claim Winter Fuel Allowance, what alternatives can I receive?

There are two other benefits that you may be eligible to receive.  These include:

  • Cold Weather Payment: This is different to Winter Fuel Allowance and you receive this if the average temperature in your areas is recorded as, or forecast to be, zero degrees Celsius or below for seven consecutive days.  You receive £25 for each seven-day period of very cold weather between 1 November and 31 March.  You will receive this if you are on pension credit, income support, income-related and support allowance, support for mortgage interest or universal credit.  After each period of very cold weather in your area, you should receive a payment within 14 working days paid into the same bank or building society account as your benefit payments.
  • The Warm Home Discount Scheme: You could get £140 off your electricity bill for the winter under this scheme.  It’s not money paid to you, it’s a one-off discount off your electricity bill between October and March.  You may be able to get discount off your gas bill instead if your supplier provides you with gas and electricity.  This is available to those on Guarantee Credit element of Pension Credit or if you’re on a low income and meet your energy supplier’s criteria for the scheme.

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